Privacy Policy & Cookies Policy — drippocoffee.com

Last updated: [insert date]

1. Introduction

At drippocoffee.com (operated by PETRIKOVA ZUZANA of LUBOMIR, Mystakidou 14, Thessaloniki, 54250 — VAT No. 167666483186431906000, G.E.MI: 186431906000), we respect and protect your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or make a purchase.

By using our website, you agree to the practices described below.

2. Information We Collect

When you shop or interact with our website, we may collect:

• Personal details: name, address, phone number, email.
• Payment details: card or bank transfer information (processed securely by payment providers, not stored by us).
• Order information: products purchased, shipping and billing details.
• Technical data: IP address, browser type, device type, and cookies (see below).

3. How We Use Your Data

We use your personal data only for:

• Processing and delivering your orders.
• Communicating with you about your purchases or customer support requests.
• Improving our website, services, and user experience.
• Complying with legal obligations (tax, accounting, regulatory requirements).

We do not sell, rent, or trade your data to third parties.

4. Third-Party Services

We may share limited data only with:

• Payment processors (banks, card networks, ePay by Link) for secure transactions.
• Courier and logistics partners to deliver your orders.
• IT and hosting providers who maintain our website.

All partners are required to process data in compliance with GDPR and applicable laws.

5. Data Retention

We keep your data only as long as necessary:

• Order details: kept for accounting/tax compliance (usually 6–10 years).
• Customer accounts: active until you request deletion.
• Cookies: see retention periods below.

6. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Restrict or object to processing.
• Withdraw consent (for marketing).
• Request data portability.

To exercise your rights, please contact us at: info@drippocoffee.com.

7. Cookies Policy

Cookies are small text files placed on your device when you visit our website. They help us provide a better shopping experience.

Types of Cookies We Use:

• Essential cookies: required for the site to function (shopping cart, checkout).
• Performance cookies: collect anonymous data about site usage to improve functionality.
• Functional cookies: remember your preferences (e.g., language, login).
• Marketing cookies: track browsing to display relevant ads (only with your consent).

Managing Cookies:

You can accept, reject, or manage cookies through your browser settings. Please note that disabling cookies may affect site functionality (e.g., checkout).

8. Security

We use SSL encryption and industry-standard security measures to protect your data. Online card payments are processed directly in secure banking environments; we never store card details.

9. Updates to This Policy

We may update this Privacy & Cookies Policy from time to time. Changes will be posted on this page with a new “last updated” date.

10. Contact

For questions about this Privacy Policy or how we process your data, please contact us at:

📧 info@drippocoffee.com
📍 Mystakidou 14, Thessaloniki, 54250, Greece