Terms of Use — drippocoffee.com

The website www.drippocoffee.com is the online store of the company PETRIKOVA ZUZANA of LUBOMIR, located at Mystakidou 14, Thessaloniki, 54250 — VAT No. 167666483186431906000, G.E.MI No.: 186431906000.

The use of the website implies full acceptance of the following terms.

1. Prices, Shipping Costs & Delivery Time

• All prices include VAT.
• Prices may change without prior notice and are valid at the time they appear in the online store.
• Shipping costs are not included in the product prices; they are calculated automatically in the shopping cart.
• Delivery time is 1–5 working days, unless otherwise stated. In case of delay, the customer will be informed promptly.
• Shipments are carried out within Europe.

2. Payment Methods

• Card Payment (Visa, Mastercard, Maestro).
• Payment via Link (ePay by Link) in a secure environment.
• Cash on Delivery (payment to the courier upon delivery).
• Bank Transfer (bank account details are provided at checkout or in the confirmation email).

3. Product Returns

• Accepted within 14 calendar days from the date of receipt.
• The product must be unused, in its original packaging, and accompanied by the original purchase receipt.
• Returns are not accepted for: opened coffee packages, products with visible damage, or personalized/custom-made products.
• Return costs are borne by the customer, unless the return concerns a defective product or incorrect shipment.
• In the case of a defective product, the customer must contact the company immediately at [info@drippocoffee.com].

4. Order Cancellation

• Cancellation can be made before the checkout process is completed.
• If the order has been completed but not yet shipped, you may call [phone number] for immediate cancellation.

5. Limitation of Liability

• The company is not responsible for typographical/technical errors or delays due to force majeure.
• The customer is responsible for ensuring that the product features meet their needs.
• Product photos are indicative and may slightly differ from the actual product.
• In the case of stock unavailability, the customer will be informed promptly.

6. Data Protection

• To process orders, personal information must be provided (name, address, phone number, email, payment details).
• Data is used exclusively for completing and delivering orders and is not disclosed to third parties, unless required by law.
• Card transactions are carried out through a secure banking environment; the company does not store card details.

7. Intellectual Property

• All content, logo, and design of drippocoffee.com are the intellectual property of the company.
• Reproduction or use is prohibited without prior written consent.

8. User Obligations

Users agree not to use the website for:

• Illegal or offensive content,
• Distribution of material that violates intellectual property rights,
• Installation of malicious software,
• Collection of personal data without consent.

9. General Terms

• The company reserves the right to amend these terms of use without prior notice.
• Changes do not affect orders that have already been completed.
• For any disputes, the courts of Thessaloniki shall have jurisdiction.

Delivery Information
We are pleased to offer shipping only to the following European Union (EU) Member States. If your delivery address is outside this list, unfortunately we cannot process your order at this time.

Eligible countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. European Union+1

If you have any questions regarding shipping or address eligibility, please contact our customer service team and we’ll be happy to assist you.

Thank you for choosing Drippo Coffee — we look forward to serving you!